GTM Reset for a Singapore B2B SaaS Stalling at SGD 4M ARR
Client Archetype
A Singapore-headquartered horizontal B2B SaaS company, ~SGD 4M ARR, 18 months post-Series A. Strong product, broad ICP, declining sales efficiency: CAC payback had drifted from 14 to 28 months over four quarters. Founder-led sales team of six with no formal segmentation, channel mix, or playbook.
The Situation
The board had asked the founder to either explain the deteriorating efficiency or fix it before the next funding cycle. The team had been running a single horizontal GTM motion across three poorly differentiated segments. Specifically:
- ●ICP defined at the product level, not at the buying-committee level — sales cycles varied 60–240 days with no predictability.
- ●Pricing built bottom-up from cost; no segment-level willingness-to-pay analysis.
- ●Outbound, content, and partner channels run in parallel with no attribution discipline; spend allocation defaulted to last quarter's plan.
- ●No defined sales motion (PLG vs. SLG vs. hybrid); reps improvised per deal.
- ●Customer expansion handled by the same AEs who closed new logos — net revenue retention drifting below 100%.
The Approach
An 8-week diagnostic and reset structured in three phases:
Weeks 1–3: Diagnostic
- ●Win/loss review across 30 most recent deals (15 won, 15 lost).
- ●Customer cohort analysis: gross/net retention by segment, channel, and deal size.
- ●Competitive positioning map and message-market fit audit.
- ●Sales productivity benchmarking against comparable SaaS at scale.
Weeks 4–6: Strategy & Segmentation
- ●ICP redefined at the buying-committee level (titles, triggers, budget locus).
- ●Tier-1 / Tier-2 / Tier-3 segmentation with predicted CAC payback per tier.
- ●Channel-tier matching: outbound for Tier-1, partner-led for Tier-2, PLG for Tier-3.
- ●Pricing reset informed by segment willingness-to-pay interviews.
Weeks 7–8: Execution Architecture
- ●Sales motion playbook per tier with stage definitions and exit criteria.
- ●Quota and territory redesign aligned to tier mix.
- ●Customer success / expansion split from new-logo team.
- ●90-day execution plan with weekly governance cadence.
The Outcome
Engagements of this type typically deliver:
- ●Clear ICP and segmentation that the entire commercial team operates from.
- ●Channel mix re-allocated to evidence-based productivity, not historic inertia.
- ●CAC payback compression of 30–50% within 9–12 months as the new motion compounds.
- ●Net revenue retention recovery as expansion is owned by a dedicated motion.
- ●Board-ready GTM narrative for the next funding cycle.