Digital Transformation of a 200-Store Retail Chain

67% → 96%Inventory Accuracy34%Customer LTV Increase

客户简介

A family-owned retail chain with 200+ stores across India seeking to modernise operations and launch an omnichannel strategy.

面临的挑战

Legacy POS systems, siloed inventory management, and no unified customer data platform. E-commerce revenue was less than 2% of total sales despite growing online demand.

我们的方法

Nirji designed a 3-phase transformation roadmap: (1) unified data infrastructure, (2) omnichannel inventory and fulfilment, (3) AI-powered personalisation engine. We embedded a transformation team for 12 months.

交付的解决方案

Launched a fully integrated omnichannel platform within 10 months. Unified customer profiles across online and offline touchpoints, enabling personalised marketing at scale.

所有可衡量的成果

2% → 18%

E-commerce Revenue Share

67% → 96%

Inventory Accuracy

34%

Customer LTV Increase

"Nirji transformed how we think about our business — not just the technology, but the entire operating model."

本次合作中使用的服务

本案例研究涉及Nirji的以下能力。

Business Transformation Consulting

Many established companies recognize the urgent need to adapt to changing markets, technology, and customer expectations, yet struggle to implement me...

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本次合作展示了 Nirji Ventures 如何整合多种能力以交付端到端的结果。面临类似挑战的公司通常受益于我们针对复杂决策的战略咨询实践、针对运营改进的业务转型咨询以及针对结构和治理的财务咨询。

对于寻求国际扩张的公司，我们的全球扩张咨询可在30多个国家提供市场准入支持。早期阶段的企业可以探索我们的初创企业咨询实践，以获得从种子前到B轮融资的战略指导。

浏览我们的洞察文库，获取关于早期初创企业增长策略、融资阶段、投资者评估标准和退出规划的研究和框架。查看所有案例研究以了解更多我们的工作实例。

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